Terms of Purchase – champiou

These Terms of Purchase govern your purchase of hoodies, sweatshirts, joggers, and performance gear from champiou (www.champiou.com). By placing an order on our website, you agree to be bound by these terms, as well as our Privacy Policy, Refund Policy, and Shipping Policy. Please read this document carefully before making a purchase.

1. Acceptance of Terms

By submitting an order through our website, you confirm that:

You are at least 18 years old (or have the legal capacity to enter into a binding contract in your jurisdiction).
You provide accurate, complete, and current information for all order and account details.
You have read, understood, and agree to these Terms of Purchase and all associated policies.

champiou reserves the right to refuse or cancel any order at our discretion (e.g., for fraudulent activity, incorrect pricing, or out-of-stock items) and will notify you promptly if this occurs.

2. Order Placement & Confirmation

2.1 Order Submission

When you place an order on our website, you are making a binding offer to purchase the selected items. We will acknowledge your order with an automated order confirmation email (sent to the email address you provide) within 15 minutes of submission. This email is not a confirmation of acceptance—your order is only accepted once we send a shipping confirmation email (indicating your order has been processed and shipped).

2.2 Order Modifications/Cancellations

You may request to modify or cancel your order only if the request is received within 2 hours of order placement and before we issue a shipping confirmation. To do so, email us at [email protected].
Once a shipping confirmation has been sent, modifications or cancellations are no longer possible. You may instead initiate a return in accordance with our Return Policy (Section 6).

3. Pricing & Payment

3.1 Pricing

All product prices on our website are displayed in United States Dollars (USD) and include applicable sales taxes for U.S. orders. International orders may be subject to additional customs duties, taxes, or fees (see Section 4.3 for details).
We reserve the right to adjust prices at any time without prior notice. However, the price charged for your order will be the price displayed at the time you submitted the order (unless there is a pricing error, as outlined below).
If we discover a pricing error (e.g., typo, incorrect discount application) after you place an order, we will notify you immediately. You may choose to either cancel the order (with a full refund of any payment made) or proceed with the order at the correct price.

3.2 Payment Methods

We accept the following secure payment methods:

Credit cards: Visa, Mastercard, American Express, Discover.
Digital wallets: PayPal, Apple Pay, Google Pay.
All payments are processed immediately upon order submission. If your payment is declined, your order will not be processed, and we will notify you via email.

3.3 Payment Security

We use industry-standard encryption technology (SSL) to protect your payment information during transmission. We do not store full credit card details—all payment processing is handled by our trusted third-party payment partners (e.g., Stripe, PayPal), who adhere to strict security standards.

4. Shipping & Delivery

4.1 Processing & Shipping Timelines

Order Processing: 1-3 business days (Monday-Friday, excluding holidays). This includes verifying payment, checking inventory, and packing your order.
Delivery Time: 6-12 business days from the date of shipping, regardless of your location (domestic or international).
Tracking: Once your order ships, we will send a shipping confirmation email with a unique tracking number. You can track your order via the link provided or by logging into your champiou account.

4.2 Shipping Costs

Global Free Shipping: We offer free standard shipping on all orders, worldwide. No minimum purchase is required.
Expedited Shipping: Currently, we do not offer expedited shipping options. All orders are shipped via our standard delivery service with a 6-12 day delivery window.

4.3 International Delivery Notes

International orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs authorities. These charges are your responsibility and are not included in the product price or shipping cost.
We are not responsible for delays caused by customs processing. If you have questions about customs fees, contact your local customs office.
We do not ship to PO boxes, APO/FPO addresses, or military bases. Orders with invalid or incomplete addresses may be delayed or canceled.

5. Title & Risk of Loss

Title: Ownership of the items you purchase transfers to you once we receive full payment for your order.
Risk of Loss: The risk of damage to or loss of the items transfers to you once the package is delivered to the shipping address you provided (as confirmed by the shipping carrier’s tracking information).

6. Returns & Refunds

6.1 Return Eligibility

You may return eligible items for a refund within 60 days of the delivery date.
Items must be in unused, unworn, and original condition (with tags attached and original packaging intact).
Final sale items (marked “Final Sale” on the product page) are not eligible for returns.

6.2 Return Process

To initiate a return:

Email us at [email protected].
We will send you a prepaid return shipping label and return instructions within 1-2 business days.
Ship the item(s) back to us using the provided label.

6.3 Refund Processing

Once we receive and inspect your returned item (typically 3-5 business days after delivery to our warehouse), we will process your refund.
Refunds are issued to the original payment method and take 5-10 business days to reflect in your account (varies by bank or payment provider).
We do not charge restocking fees for eligible returns.

7. Inventory & Backorders

Most items are in stock and available for immediate shipping. If an item you order is out of stock (a “backorder”), we will notify you via email within 2 business days of order placement.
For backordered items, we will provide an estimated restock date. You may choose to either wait for the item to be restocked (we will ship it once available) or cancel the backordered portion of your order for a full refund.

8. Product Information & Accuracy

We strive to provide accurate product descriptions, images, and sizing information on our website. However, we do not guarantee that product descriptions or images are error-free (e.g., slight color variations may occur due to monitor settings).
If you receive an item that differs significantly from its description, contact us at [email protected]—we will resolve the issue by offering a full refund or replacement.

9. Limitation of Liability

champiou shall not be liable for any indirect, incidental, special, or consequential damages (e.g., loss of use, lost profits) arising from your purchase or use of our products, except as required by law.
Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected item(s).

10. Changes to Terms

We may update these Terms of Purchase from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our website or placement of orders after changes are posted constitutes your acceptance of the revised terms.

11. Governing Law

These Terms of Purchase are governed by the laws of the State of California, United States, without regard to its conflict of law principles. Any disputes arising from these terms or your purchase shall be resolved in the courts of California.

12. Contact Us

If you have any questions or concerns about these Terms of Purchase, contact our customer support team at:

Email: [email protected]
Subject Line: “Terms of Purchase Inquiry”