Refund Policy – champiou

At champiou, we want you to be completely satisfied with your purchase of hoodies, sweatshirts, joggers, and performance gear. If our products don’t meet your expectations, we offer straightforward and transparent refund options. This policy outlines all details related to eligibility, requests, processing, and exceptions.

1. Refund Eligibility

To qualify for a refund, your return must meet all of the following criteria:

  • Timeframe: The request is submitted within 30 days of the delivery date (as confirmed by the shipping carrier’s tracking information).
  • Condition: Items are in unused, unworn, and original condition—this means:
  • Original tags and packaging are intact (e.g., hangtags, polybags, brand labels).
  • No signs of wear, stains, tears, or damage (including pet hair, deodorant marks, or perfume scents).
  • Footwear (if applicable) has no scuff marks on soles or signs of being tried on outside.
  • Proof of Purchase: You can provide a valid order number (found in your order confirmation email or account “Order History”).
  • Exclusions: The following items are not eligible for refunds under any circumstances:
  • Final sale items (clearly marked “Final Sale” on the product page at checkout).
  • Custom or personalized items (e.g., monogrammed hoodies).
  • Items damaged due to improper care, misuse, or normal wear and tear after purchase.

2. How to Request a Refund

Follow these simple steps to initiate a refund:

  1. Contact Our Support Team:
  • Send an email to [email protected]
  • Include the following details in your email:
  • Full name and email address associated with the order.
  • Item name(s), size(s), and quantity being returned.
  • Brief reason for the refund (e.g., “wrong size,” “didn’t match description”).
  • Optional: Clear photos of the item (if claiming damage or defect) to speed up processing.
  1. Receive Return Instructions:
  • Our team will review your request within 1-2 business days and confirm eligibility.
  • If approved, we’ll send you a prepaid return shipping label and step-by-step instructions for packaging and dropping off the item.
  1. Ship the Item Back:
  • Package the item securely (preferably in the original box or a padded envelope to avoid damage during transit).
  • Attach the prepaid label to the package (cover any old shipping labels if reusing packaging).
  • Drop off the package at the designated shipping location (as noted in the instructions—e.g., UPS, USPS).
  • Keep the return tracking number provided by the carrier for your records.

3. Refund Processing & Timeline

Once we receive and inspect your returned item, we’ll process your refund promptly. Here’s what to expect:

  • Inspection Period: After delivery to our warehouse, we’ll inspect the item within 3-5 business days to verify it meets eligibility criteria.
  • Refund Approval/Rejection:
  • If approved: We’ll send you a refund confirmation email and initiate the refund to your original payment method.
  • If rejected: We’ll email you a detailed explanation (e.g., “item shows signs of wear”) and arrange to ship the item back to you at no cost.
  • Refund Timeline:
  • Credit/Debit Cards: Refunds typically take 5-7 business days to appear in your account (varies by bank or card issuer).
  • PayPal/Apple Pay/Google Pay: Refunds are processed within 2-4 business days and appear in your digital wallet immediately or within 1-2 business days.
  • Gift Cards: Refunds are issued as store credit to a new champiou gift card, sent via email within 2 business days of approval.
  • What’s Refunded?:
  • The full purchase price of the eligible item(s).
  • Original shipping costs: Only refunded if the return is due to a champiou error (e.g., wrong item shipped, defective product). Shipping costs are not refunded for customer-initiated returns (e.g., change of mind, wrong size ordered).
  • Return shipping costs: Covered by champiou via the prepaid label—you will never be charged for return shipping on eligible refunds.

4. Special Cases: Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect (e.g., wrong size/color shipped), we prioritize resolving this quickly with no hassle:

  • Timeframe: Report the issue within 7 days of delivery (extended from the standard 30 days for these cases).
  • Required Documentation: Include clear photos of:
  • The damaged/defective area of the item.
  • The original packaging (if damaged during shipping).
  • The shipping label and order invoice.
  • Refund Options:
  • Full refund (including original shipping costs) with no need to return the item (for minor defects or small items to avoid inconvenience).
  • Prepaid return + full refund (for larger items or significant damage).
  • Replacement (if preferred over a refund—shipped immediately if in stock).

We will never ask you to keep a defective or incorrect item without providing a full refund or replacement.

5. Exceptions & Special Circumstances

  • Late Returns: Requests submitted after the 30-day window may be considered on a case-by-case basis (e.g., international shipping delays, medical emergencies). Contact us with details—approval is not guaranteed, and partial refunds may apply.
  • Order Cancellations: If you cancel an order within 2 hours of placement (before it’s processed for shipping), we’ll issue a full refund within 2-4 business days. Orders already in transit or shipped cannot be canceled—follow the standard return/refund process instead.
  • International Orders: Refund eligibility and timelines are the same as domestic orders, but return shipping may take longer to reach our warehouse (allow 7-10 business days for inspection after delivery). Import duties/taxes paid by the customer are not refundable (these are collected by customs, not champiou).
  • Duplicate Orders: If you accidentally place a duplicate order, contact us immediately. If the second order hasn’t shipped, we’ll cancel and refund it. If it has shipped, follow the standard return process for a full refund.

6. Check Your Refund Status

  • Track via Email: You’ll receive email updates at every stage (request received, label sent, item received, refund approved).
  • Contact Support: If you haven’t received your refund within the expected timeline, email us at [email protected] with your order number and refund confirmation number—we’ll investigate and provide an update within 1 business day.

7. Policy Updates

We may update this Refund Policy to reflect changes in our operations, shipping partners, or customer feedback. Any revisions will be posted on this page with a new “Last Updated” date. For material changes (e.g., adjustments to eligibility timeframes), we’ll notify customers via email (if we have your contact information) or a banner on our website.

8. Contact Us

If you have questions about refunds, need help with a request, or want to appeal a rejected refund, reach out to our support team:

We’re committed to resolving refund concerns fairly and efficiently—your satisfaction is our top priority.