Shipping Policy – champiou
At champiou, we strive to get your hoodies, sweatshirts, joggers, and performance gear to you as quickly and reliably as possible. This Shipping Policy outlines our delivery options, costs, timelines, and other key details to keep you informed from order placement to delivery.
1. Shipping Eligibility & Coverage
We currently ship to the following locations:
- Domestic: United States (all 50 states, including Alaska, Hawaii, and U.S. territories like Puerto Rico, Guam, and the U.S. Virgin Islands).
- International: Canada, United Kingdom, Australia, New Zealand, and most countries in the European Union (EU). For a full list of eligible international destinations, check the shipping dropdown menu at checkout.
Note: We do not ship to PO boxes, APO/FPO addresses, or military bases at this time. Orders with invalid or incomplete addresses may be delayed or canceled.
2. Order Processing Time
Before your order ships, we need time to process, pack, and quality-check your items. Our standard processing times are:
- Standard Orders: 1-2 business days (Monday-Friday, excluding holidays).
- Custom/Personalized Items: 3-5 business days (additional time for monogramming or custom designs).
- Peak Periods: During sales, holidays (e.g., Black Friday, Christmas), or promotional events, processing may take 3-4 business days due to high order volume. We’ll notify you via email if your order is delayed beyond this timeframe.
Processing time is separate from shipping time (the time it takes for your package to reach you after it leaves our warehouse).
3. Shipping Options & Costs
We offer multiple shipping options to fit your needs, with costs calculated based on your location, order weight, and selected delivery speed. You can view the exact shipping cost for your order at checkout.
3.1 Domestic Shipping (United States)
| Shipping Method | Delivery Time | Cost |
| Standard Shipping | 3-5 business days | Free for orders over \(50; \)4.99 for orders under $50 |
| Express Shipping | 2-3 business days | $9.99 |
| Overnight Shipping | 1-2 business days (orders placed before 12 PM ET) | $19.99 |
3.2 International Shipping
| Shipping Method | Delivery Time | Cost |
| International Standard | 7-14 business days | Starting at $12.99 (varies by country) |
| International Express | 3-7 business days | Starting at $24.99 (varies by country) |
Important: International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs. We do not have control over these fees—contact your local customs office for more information.
4. Order Tracking
Once your order ships, we’ll send a shipping confirmation email to the address provided at checkout. This email includes a unique tracking number and a link to our shipping partner’s website (e.g., UPS, USPS, DHL) where you can:
- Check the current location of your package.
- View estimated delivery date.
- Track delivery status (e.g., “in transit,” “out for delivery,” “delivered”).
You can also track your order by logging into your champiou account and navigating to the “Order History” section. If your tracking link shows no updates after 3 business days of receiving the shipping email, contact us at [email protected] for assistance.
5. Shipping Delays
While we work closely with our shipping partners to meet delivery timelines, delays may occur due to factors beyond our control, including:
- Severe weather (e.g., hurricanes, snowstorms).
- Customs delays (international orders).
- Carrier disruptions (e.g., labor shortages, logistical issues).
- Incorrect or incomplete shipping addresses.
If your order is delayed by more than 3 business days beyond the estimated delivery date:
- Check the tracking link for updates (carriers often provide delay explanations).
- If no updates are available, contact our support team at [email protected] with your order number—we’ll investigate and provide a status update.
We do not offer refunds for shipping delays caused by external factors, but we will work with you to resolve any issues (e.g., reshipping if the package is lost).
6. Lost or Stolen Packages
6.1 Lost Packages
If your tracking information shows your package was shipped but not delivered, and the estimated delivery date has passed by 5+ business days (domestic) or 10+ business days (international), contact us to file a “lost package claim.” We’ll:
- Work with the shipping carrier to locate the package.
- If the package is confirmed lost, we’ll offer a full refund or free reshipment (your choice).
6.2 Stolen Packages
We are not responsible for packages marked “delivered” by the shipping carrier that are later stolen. To protect your order:
- Select a secure delivery address (e.g., a location with a doorman or package locker).
- Use the “delivery instructions” field at checkout to request specific drop-off locations (e.g., “leave at front porch”).
- If your package is stolen after delivery, file a report with your local law enforcement and contact the shipping carrier directly for assistance.
7. Address Changes
If you need to update your shipping address after placing an order:
- Contact us immediately at [email protected].
- We can only modify the address if the order has not yet been shipped (i.e., within 1-2 business days of order placement for standard orders).
- If the order has already shipped, we cannot change the address—you will need to contact the shipping carrier directly to request a redirect (fees may apply).
8. Split Shipments
Occasionally, an order may be split into multiple shipments (e.g., if items are stocked in different warehouses or one item is on backorder). If this happens:
- You’ll receive a separate shipping confirmation email for each shipment.
- You will not be charged additional shipping costs for split shipments.
- The shipping time for each package will be based on its individual processing time.
9. Policy Updates
We may update this Shipping Policy to reflect changes in shipping partner rates, delivery options, or coverage areas. Any revisions will be posted on this page with a new “Last Updated” date. For significant changes (e.g., new shipping restrictions or fee increases), we’ll notify customers via email or a banner on our website.
10. Contact Us
If you have questions about your order’s shipping status, need help with tracking, or want to inquire about shipping to a specific location, contact our support team:
- Email: [email protected]
We’re here to ensure your champiou gear arrives safely and on time.