Privacy Policy – champiou

Last Updated: September 8, 2025

At champiou, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.champiou.com), purchase our hoodies, sweatshirts, joggers, performance gear, or interact with our services. By using our website or engaging with our brand, you consent to the practices described in this policy.

1. Information We Collect

We collect two types of information to provide and improve our services: Personal Information (information that identifies you) and Non-Personal Information (anonymous data that cannot be used to identify you).

1.1 Personal Information

We may collect Personal Information when you voluntarily provide it to us, such as:

  • Contact Information: Name, email address, phone number, and shipping/billing address.
  • Payment Information: Credit/debit card details, PayPal account information, or other payment method details (we do not store full payment details—this is processed securely by our third-party payment partners).
  • Account Information: Username, password, and preferences if you create a champiou account.
  • Communication Data: Content of emails, messages, or feedback you send to us.
  • Order Information: Details of products you purchase, order history, and tracking preferences.

1.2 Non-Personal Information

We automatically collect Non-Personal Information through cookies, web beacons, and other tracking technologies to understand how users interact with our website. This may include:

  • Browser type, device model, operating system, and internet service provider.
  • IP address (we anonymize this where possible).
  • Pages visited, time spent on the site, and links clicked.
  • Referral source (how you found our website, e.g., search engine, social media).

2. How We Use Your Information

We use your information to deliver, maintain, and improve our services, and to provide you with a personalized and secure experience. Specifically, we may use your information for:

  • Processing Orders: Fulfill your purchases, process payments, ship products, and send order confirmations/shipping updates.
  • Customer Support: Respond to your inquiries, resolve issues, and provide assistance (e.g., with returns, exchanges, or sizing questions).
  • Account Management: Maintain your champiou account, update you on account activity, and personalize your shopping experience (e.g., saving your shipping address for future orders).
  • Marketing & Communications: Send you promotional emails, newsletters, or updates about new products, sales, or events—only if you have opted in to receive such communications.
  • Website Improvement: Analyze user behavior to optimize our website design, product offerings, and user experience (e.g., identifying popular products or fixing navigation issues).
  • Security & Fraud Prevention: Detect and prevent fraudulent activity, protect our website and users from unauthorized access, and comply with legal obligations.
  • Compliance: Meet legal, regulatory, or tax requirements (e.g., retaining order records for accounting purposes).

3. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties for marketing purposes without your explicit consent. We may share your information only in the following circumstances:

3.1 Trusted Third-Party Service Providers

We partner with third-party vendors who perform services on our behalf. These providers have access to your Personal Information only to carry out their tasks and are obligated to protect it:

  • Payment Processors: Companies like Stripe or PayPal to securely process payments (they do not store or use your payment details for any other purpose).
  • Shipping Partners: Courier services (e.g., UPS, FedEx) to deliver your orders and provide tracking information.
  • Customer Support Tools: Platforms to manage customer inquiries and feedback.
  • Analytics Providers: Tools like Google Analytics to analyze website traffic (we anonymize data shared with these providers).
  • Email Marketing Services: Platforms to send promotional or transactional emails (only if you have opted in).

3.2 Legal & Regulatory Requirements

We may disclose your information if required by law, such as:

  • Complying with a court order, subpoena, or other legal process.
  • Responding to requests from government or regulatory authorities.
  • Protecting our rights, property, or safety, or the rights, property, or safety of our users or others.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your Personal Information may be transferred to the new owner or entity—we will notify you via email or a prominent notice on our website before this transfer occurs.

4. Your Rights Regarding Your Information

You have the right to control your Personal Information and can exercise the following rights by contacting us at [email protected]:

  • Access: Request a copy of the Personal Information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your Personal Information (subject to legal or contractual obligations, e.g., retaining order records for tax purposes).
  • Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any promotional email, or by contacting us.
  • Data Portability: Request a copy of your Personal Information in a structured, machine-readable format (where technically feasible).

We will respond to your request within 30 days of receiving it. To verify your identity, we may ask for additional information (e.g., your email address or order number) before processing your request.

5. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) and similar technologies to enhance your website experience. Cookies help us:

  • Remember your account login details (if you choose “keep me logged in”).
  • Save your shopping cart items.
  • Personalize content and ads based on your preferences.
  • Analyze website traffic and performance.

You can manage cookie settings in your browser: most browsers allow you to block or delete cookies, but this may limit some features of our website (e.g., you may need to re-enter your login details each time you visit). We do not use cookies to collect Personal Information without your consent.

6. Data Security

We implement industry-standard security measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmitted between your browser and our website.
  • Restricted access to Personal Information (only authorized employees can access it).
  • Regular security audits and updates to our systems.
  • Secure storage of data with third-party providers who meet strict security standards.

While we take reasonable steps to protect your information, no online transmission or storage system is 100% secure. We cannot guarantee absolute security, but we will always act promptly to address any security breaches.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, partner sites). This Privacy Policy does not apply to these third-party sites—we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.

If we make material changes (e.g., changes to how we collect or share your Personal Information), we will notify you via email (if you have provided your email address) or a prominent notice on our website before the changes take effect.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your Personal Information, please contact us at:

We will respond to your inquiry as soon as possible.